FAQ:
How does this website work?
There are two parts to this website: An informative section that gives you as much information as it can about our services, our location, our processes, and anything else you may want to know about us. The next part is our online store. Although it has a different look than our main website, you are still buying products and services from us. Only in our online store can you buy products and services from us.
How do I purchase a service and send in my order if I live far away?
Click here to see a detailed explanation of how to send in your order. Basically you find what you need done, purchase it in our online store, get an e-mail with a receipt and shipping slip, and then send us your order with a copy of the receipt. It’s pretty much that easy. We like to make things as pain free for both us and our customers!
What is your guarantee policy?
We guarantee our services will be 100% satisfaction to our customers. If you are not satisfied we will get your concern and make your order right. If we cannot resolve the issue we will give you a complete refund and you can keep your order. However, because the way a garment was manufactured can affect the way it cleans, we will not be held liable for any damages during cleaning. Your garments are sent to us at your own risk. However, we are trained to spot potential hazards and will do our very best to prevent any adverse effects to your leather and suede garments.
Do you also sell shoe care and leather care products
Yes! We offer a basic stock of shoe and leather care products including cleaners, conditioners, polishes, and so on. Call and ask for assistance.
If I’m getting a service done through your website, can I also purchase products at the same time and receive them with my order?
Yes. Simply state what you want or are looking for in the order form in the description box, and we’ll send the products with your order.
Do I need to send in my shoes or leather first before I get an exact price?
We can give you a close estimate over the phone. But without looking at the item it is very hard to give an exact quote. However, you can take a digital picture and e-mail that to us.
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